Due to the custom nature of personalized items, we cannot accept returns on any item that has been personalized.  If you receive an item with an error on our part in the personalization, please contact us immediately for a refund.  Please double check all orders to make sure personalization is submitted in the order you want printed.  Please note colors may differ slightly due to the way it shows up on computer.  

Standard Return:  If you receive an item that is not personalized and would like a refund please contact us within 7 days of receipt of item.  Requests after 7 days of receipt will be denied.  



Personalized items are processed immediately and shipped in 7-10 business days.  Non personalized items are shipped in 1-5 business days.  Business days do not include Saturday, Sunday, or major holidays.  If you purchase both personalized and non-personalized  items together, they will all be shipped together within the 7-10 business day processing time.  You will receive tracking information as your order ships.